Leading For Growth. How Umpqua Bank Got Cool And Created A Culture Of Greatness
How any business leader can create an atmosphere of competitiveness for exceptional growth When Ray Davis took over the local 40-person South Umpqua Bank in 1994, many people in the industry poked fun at his insistence that employees answer the phone with a cheery «World's Greatest Bank.» Eleven years, $7 billion in assets, and 128 branches (or « bank stores» in Umpqua lingo) later, the moniker seems quite apt
Alan Shrader (Moraga, CA) is an experienced writer and editor of business books.
Banker as one of the 25 most influential people in the financial industry in 2005, is President and CEO of Umpqua Holdings Corporation
Now, with a top design award under their belt, a name change (there never was a North Umpqua bank), and a completely new definition of the banking business, Umpqua has become the darling of the entrepreneurial press and a growth powerhouse
Other banks scratched their heads when Davis sent his tellers to Ritz-Carlton to learn customer service and were intrigued when he hired a cutting-edge design firm to completely re-think retail layout
The New York Times calls Umpqua «Starbucks with tellers.» Ray Davis (Portland, OR), named by U. S